Terms of Service

Last updated: 13 November 2026

1. Who we are

FundingBid is a trading name. Email: hello@fundingbid.co.uk.

In these terms, "we", "us" and "our" mean FundingBid. "You" means the person buying and the organisation they act for.

2. Who FundingBid is for

FundingBid is for community groups and organisations applying to National Lottery Awards for All England.

By buying, you confirm that you are 18 or over, that you are acting for a group or organisation, and that you have its permission to use FundingBid for its application.

3. What FundingBid is

FundingBid is an online tool that helps you write your own Awards for All England application. You write each answer in your own words, with prompts and examples. You can ask the tool for a suggested stronger version of any answer, which you can use or ignore. You approve each answer, then download them.

FundingBid does not:

• write your application on your behalf
• submit anything to the National Lottery for you
• contact the National Lottery about your application
• give legal, financial or professional advice

FundingBid is independent and not connected with the National Lottery or The National Lottery Community Fund.

4. Your responsibilities

You are responsible for:

• making sure everything in your application is true, accurate and up to date
• checking and approving every answer before you use it
• checking that your group is eligible and that your application meets the lottery's current rules
• adding your private details (contacts, dates of birth, bank details) directly into the lottery's form
• submitting your application yourself

Please do not enter personal details about the people your project helps, such as names, health information or anything that could identify them. The lottery's form also asks you to confirm you haven't shared personal data in the project questions.

5. No guarantee of funding

We do not guarantee that any application will be funded. Funding decisions are made only by The National Lottery Community Fund. The lottery says it funds around 1 in 3 applications.

6. Plans and prices

Prices are shown on our website at the time you buy. There is no VAT to add, as we are not VAT-registered.

FundingBid (£149) includes the guided tool and 3 "Help me make this stronger" suggestions per answer.

FundingBid Plus (£295) includes the guided tool, unlimited "Help me make this stronger" suggestions, a Final Strength Review and email help with your application questions.

• A "Help me make this stronger" suggestion is when the tool suggests a stronger version of one answer. You choose whether to use it. Editing your own wording is free and unlimited.
• The Final Strength Review gives you written notes on each answer within 3 working days of your request. The notes are suggestions only. We don't rewrite your answers; you decide what to change.
• Email help. On both plans, we help by email with payment, sign-in or technical problems: within 3 working days on FundingBid and 1 working day on Plus. On Plus only, we also answer questions about your application by email within 1 working day. Email help doesn't include writing or rewriting answers for you.

Each purchase covers one application to Awards for All England.

7. Payment

Payment is taken in full at checkout by our payment provider, Stripe. We don't see or store your card details.

8. Starting straight away and your right to cancel

At checkout you'll be asked to tick: "I want you to start straight away and understand I lose my right to cancel once work begins".

If you are a consumer, you would normally have 14 days to cancel. By ticking the box, you ask us to start straight away, and you understand you lose that right to cancel once work begins. See the Refund Policy (Part 3) for what happens if you want to stop.

9. Access to your application

We'll email you a link to open your application. Keep it private, as anyone with the link may be able to open it. You can save and come back any time while your data is kept (see the Privacy Notice).

You can work on and download your application for 12 months from purchase. After that, your saved work is kept and deleted as set out in the Privacy Notice.

10. Your content

Your answers belong to you and your organisation. You give us permission to store and process them so we can provide the service.

We may use anonymised statistics drawn from applications (for example, word counts or how many suggestions were used) to improve FundingBid. These statistics never identify you, your organisation or anyone else.

11. Fair use

You agree not to:

• use FundingBid to prepare applications for other people as a paid bid-writing service
• enter content you don't have the right to use
• try to break, copy or misuse the tool

Fair use of unlimited suggestions (Plus). "Unlimited" "Help me make this stronger" suggestions on FundingBid Plus are subject to fair use: up to 10 per answer per day. The allowance resets each day.

We may suspend access if these terms are broken.

12. After you submit

About 16 weeks after you finish, we'll email to ask your result. If you tell us you weren't funded, we'll give you a single-use code for 25% off your next FundingBid application. The code lasts 12 months from the day you tell us your result. If you agreed to hear from us when you bought, we may email about 18 months later to ask whether you're ready to plan your next application. You can unsubscribe from these emails at any time.

13. Our liability

We provide FundingBid with reasonable care and skill. We are not responsible for:

• funding decisions made by the lottery
• mistakes in information you gave us or approved
• changes to the lottery's rules, form or word limits after you use the tool
• losses caused by events outside our reasonable control

Our total liability to you is limited to the price you paid.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. If you are a consumer, nothing in these terms affects your legal rights.

14. Changes to these terms

We may update these terms. The version that applies is the one shown when you bought.

15. Complaints

If something isn't right, please email hello@fundingbid.co.uk. We aim to reply within 5 working days.

16. Governing law

These terms are governed by the law of England and Wales. Disputes will be dealt with by the courts of England and Wales.

Refund Policy

Before work starts

If you change your mind before any work has started on your application, we'll give you a full refund. Work starts when you first type anything into any part of the form.

After work starts

Once work has started, we don't give cash refunds.

If your application isn't completed and only a little work has been done, we may offer credit towards a future FundingBid application instead. "A little work" means fewer than 2 of the 3 main answers written. Credit lasts 12 months and can only be used by the same group.

How to ask

Email hello@fundingbid.co.uk with your order details and the reason. We aim to reply within 5 working days.

Your legal rights

If you are a consumer, this policy doesn't affect your legal rights, for example if the service is faulty or not as described.