Something not working?

Check your spam or junk folder. Make sure you used the same email address you gave when you started. Links work once, for 30 minutes, so if it's older than that, ask for a new one.

Each link works once, for 30 minutes. Ask for a new link. Your work is saved, so nothing is lost.

Go to the last step, "Check and download". When everything is done, it says "Finished" and shows the "Download your application" button. You get a Word document. If the page says "Not finished yet", work through the list it shows first.

It usually takes 20 to 60 seconds. If it says the helper is busy, wait a few minutes and try again. Your answer is saved, and a failed try doesn't use up a help. On FundingBid (£149) each answer has 3 helps. You can always edit your answer yourself.

Yes. It saves a moment after you stop typing, and the top of the page says "All changes saved ✓". If it says "Not saved yet", check your internet connection and leave the page open: it keeps trying.

Choose your plan in the prices section. On the payment page, choose "Add promotion code" and type your code. Each code works once.

See the refund section of our Terms. To ask, use the form below and choose "Refund".